shipping info
Shipping Policy
All Sophie Joy's orders will be shipped with tracking numbers and generally via Australia Post, or a courier service, depending on your destination.
Signature on delivery will be required. Please don't use services such as drop box or similar. Australia Post Lockers are okay.
We will ship your lovely goods in plain, discreet packaging. Our return address on packages will be 'TLC Australia'
We offer free standard delivery within Australia and various other shipping options will be available at the check-out, including express shipping.
Please think carefully about your delivery address. Ideally you'll have someone available to collect your order upon delivery. If you won't be at home, we suggest using a work address or a Post Office box or similar.
Unfortunately, we can't be responsible for items once they have been shown to be delivered according to the tracking info supplied by the carrier.
We will endeavour to ship all items within three working days or earlier. International orders will be shipped as quickly as possible, however international postage delays and customs issues will be out of our control.
International customers please note: Any customs duty, if applicable, will be the responsibility of the buyer.
We aim to deliver products to you at the place of delivery requested by you, within the time indicated by us, once you place an order, however we cannot guarantee any firm delivery dates.
We will try to let you know if we expect to be unable to meet our estimated delivery dates, but, to the extent permitted by law, we will not be liable to you for any loss, liability, costs, damages, charges or expenses arising from a late delivery of your order.
You must ensure that you are able to take delivery of the order without undue delay and at any time reasonably specified by us. If you are not, Australia Post or our couriers may leave a card giving you instructions on either re-delivery or collection from the carrier. If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not accept delivery or collect the order from the carrier within the timeframe specified by Australia Post or our courier (but no later than 2 weeks from our first attempt to deliver the order to you), then we may (without affecting any other right or remedy available to us) do either or both of the following:
a) charge you for our reasonable storage fee and other costs reasonably incurred by us; or
b) no longer make the product available for delivery or collection and notify you that we are cancelling the applicable order, in which case we will refund to your original payment method any money paid to us, less our reasonable administration charges (including for attempting to deliver and then returning the order and any storage fees as provided for above).
Please be aware that it may not be possible to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address.
All risk in the product will pass to you upon delivery of the order. From the time when risk passes to you, we will not be liable for loss or destruction of the product.
You must take care when opening the order so as not to damage the product, particularly when using any sharp instruments. We will not take responsibility for any damage to the product made by you.
Shipping information
Locations: We deliver our standard and express parcels to any Australian or overseas address including PO Boxes via Australia Post.
Tracking: Standard and express parcels are able to be tracked via the Australia Post website. You will be sent a dispatch confirmation email including tracking number and instruction once your parcel leaves our warehouse. If your parcel hasn’t arrived, please also check with your local post office as it may be waiting for collection. Parcels are taken to the nearest post office if a signature cannot be obtained on delivery.
Conditions of delivery: We deliver our Standard and Express parcels via Australia Post. A signature is required on all deliveries and therefore someone must be present to accept the parcel. If not, Australia Post will leave a collection note and the parcel will be taken to the nearest post office for later collection by you.